Scaling Connected Workplaces
Rolling out modern infrastructure across multiple sites is equal parts engineering and change management. Success hinges on **repeatable playbooks, cross-functional coordination, and relentless observability**.
Phase 1: Assess and Design
Audit current networks, device fleets, and critical applications.Co-create success criteria with facilities, HR, security, and finance.Produce a reference architecture that spans connectivity, identity, and device management.Phase 2: Pilot Without Paralysing Operations
Launch pilot sites that represent different personas (HQ, remote hub, warehouse, retail).Capture baseline metrics: uptime, ticket volumes, on-site technician hours.Refine deployment scripts, configuration baselines, and rollback procedures.Phase 3: Scale with Repeatable Kits
Build region-specific deployment kits (hardware, cabling, documentation, FAQs).Standardise zero-touch provisioning for laptops, kiosks, and IoT devices.Automate network configuration using infrastructure-as-code.Phase 4: Operate and Optimise
Establish a network operations centre with 24/7 monitoring and incident playbooks.Continuously collect telemetry (latency, packet loss, device health) and feed it into capacity planning.Run quarterly business reviews with stakeholders to surface new requirements ahead of time.Modern infrastructure programmes succeed when they combine engineering rigour with empathetic change management. Treat every site as an internal customer, and you’ll deliver technology rollouts that employees actually appreciate.
